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The Not So Good, The Bad, And The Ugly: My List Of 20+ Problems With HTC Hero


Posted by Artem Russakovskii on November 16th, 2009 in Android
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Updated: November 27th, 2009

37 Responses to “The Not So Good, The Bad, And The Ugly: My List Of 20+ Problems With HTC Hero”

    34 Comments:
  1. Fabio says:

    Agreed on most of these. I haven't actually experienced the voicemail/sms problems or the dust under the glass but it is definitely laggy.
    Anyone who thinks the stock configuration with a few apps is not laggy is either delusional or runs something other than stock.

  2. mark56 says:

    when is the 2.0 upgrade coming? maybe it'll solve the bugs?

  3. Steve says:

    Wow, you summed up the lag on this phone so well. Every issue, even the last called number delay is there.

    Kudos to you, and hopefully sprint/htc gets this resolved.

  4. @mark56
    Nobody knows but we are hoping by early next year at the latest. Fingers crossed.

  5. dsands says:

    Ignore numbers one through twenty. I havent experienced any of these issues. This phone does not lag at all compared to a pre. I should know, I own both. Also, on a day of heavy usage, I'm still well above 40-50% battery. My pre would sink to under 20% and sometimes it would die. The trackball is totally useful, just try to edit a text on the pre. The dust, well I guess some have it, but they will resolve that for you. Mine luckily doesnt have dust. As for the proximity sensor, I found that more of a nuisance on the pre. The screen would flicker when I pulled it away, making touch tone menus impossible to work with. I have yet to have any issues due to the screen being on during a call. No voice or sms issues, no GPS or app issues, no calendar issues. Its easy for me to type on. I made just as many typos on the pre, but the back space was right next to the send button on the pre, which caused me to send out a lot of bad texts. The phone boots up infinitely faster than the pre did. The pre could take up to five minutes. The hero is on in a minute and a half tops. I have no quality and breakage issues on my Hero. You can place a bluetooth widget on your desktop and just as easily activate and deactivate it as with a timed app. Like who cares that its not on a timer. I also put my GPS, data, and wifi switches on my desktop. Couldnt do that on my pre. Oh ya, pre's don't have desktops…Neither do iPhones. As far as app space, it would take dozens and dozens and dozens. Just delete the crap u dont use. I highly doubt anyone uses a hundred or more apps regularly. Im sure most just sit there and take up space. Also, this phone never unlocked in my pocket, and it's always in there.

  6. dsands says:

    edit to the above. i dont run the stock widget config, but it blows anyway.

    i run a small weather, a small battery monitor, all four connection type widgets, some app icons, email full, sms full, calendar full, and bookmarks full. NO LAG AT ALL

  7. @dsands

    Yup, I guess I just spent 4 hours making all these up. And so did everyone on the forums, including the Android Forums where you came from.

    Where did you learn to write like that btw? You should write a book.

  8. BP says:

    I am conused, when was the Hero ever touted as a "multi-tasking" phone? Also, don't be lazy trying to use the trackball for everything…it IS a touchscreen, so "touch" where you want the cursor…oh wow, it moved!
    Lastly, get off your ass and mod your phone….that is half the fun of these Android phones, you can "root" it, and then apply all kind of mods, mods that make these run FAST!

  9. @BP
    Android is a multi-tasking OS. That is its clear advantage over iPhone, for example. Multiple apps running simultaneously, you know? You are right – the Hero was probably never advertised as a multi-tasking phone (was it advertised at all? Compared to the Droid campaign, I saw almost no marketing of the Hero).

    I don't actually use the trackball for anything but doing small text edits – I use the screen for everything (you kind of have to, as the trackball sucks). Don't you think your suggestion reinforces my point about the trackball?

    I know modding is fun, BP. I am all for running all kinds of crazy shit on my phone. The point stands, however, and that is the stock HTC firmware is really buggy. Isn't that why you rooted your phone in the first place? QED

  10. Ed Burnette says:

    Wow, has it always been like that? I've heard complaints but none this bad. Did you try a delete-everything factory reset? Some of the issues may be caused by ill-behaved apps. As a last resort you can try a replacement from your phone store (for the cracks if nothing else). The Market will remember apps you have dl'ed or purchased.

  11. BP says:

    I understand your frustration, really I do. But I am the ilk that say, what can I do to help it out. Rather than bitch and complain.
    But to my original point, Android was described as a multi-talking phone…but only in v2.0, before that, it was never advertised via any carried as such. So your point is still moot.
    It really just sounds like you are just one of the "fruit" lovers…so why don't you just go and eat some "fruit"

    Oh, I was and am an earlier adopter, G1, and boy has it some issues. But I knew enough to stay away from any half generation device like the Hero, Cliq, etc.. For they are all basically a G1 with a face lift. We need the device manufactures to give use some real muscle power. Bring on the Sony Ericsson X10

  12. @Ed
    I haven't tried a hard reset as I have so many settings customized, apps installed, etc that I don't want to deal with it that just yet (similarly to how I try to avoid reinstalling Windows unless it's the last resort).

    If it happened once, it has high probability of happening again, all outside factors left the same (such as fixes from Sprint or HTC). I'm really looking forward to those.

    @BP
    I had to get off my obsolete Samsung A900 and the Hero looked really good. The Snapdragon CPU in the Sony does promise extreme sexiness and I hope it arrives to Sprint as well (or whatever HTC's got brewing next).

    BTW, I hope you all understand that I am talking about the Sprint version of the Hero here. For all I know, the European version could be indeed all dandy.

  13. anakin78z says:

    Ok, don't have a Hero, have the G1, but a lot of the same issues apply, and are in fact Android and HTC issues.
    As far as not enough space to install Apps, it's both an Android and HTC issue. I can sort of understand why we can't install apps to sd, but I can NOT understand why HTC didn't take that into consideration when choosing the amount of internal storage. Yes, I DO want that many apps installed. And no, it's not just a bunch of crap. Every time I run out of space, I look through my long list of apps and realize that I do indeed want all of them, and it's always a struggle to figure out what I can live without. I constantly uninstall and re-download apps, based on what I'm doing that week. This is just not cool, and I blame you, HTC, and every other Android phone maker thus far, as they've all provided paltry internal storage.

    The lag is very much an Android issue. It sounds like it's worse on your Hero. I've heard people say that the Hero has no lag. Then again, my G1 had no lag when I put 1.6 on it. For a little while, anyway. 1.6 is much better than 1.5, so I expect some of your issues will go away once you get the upgrade to 2.0, but still there are lag issues with Android that are somewhat frustrating, and I really hope Google is working hard to fix that issue. People have noted that some of the same lag we're all experiencing still exists on the Droid, and based on the hardware alone, we know that shouldn't happen. The last thing any of us want is for Android to be the phone that everyone says is laggy. To us techy people and early adapters that may not matter so much, but it will matter to most people.

    -z

  14. Liviu says:

    A nice "adventure" is when i try to select some text from browser..

  15. Eris says:

    I got the Moto droid, then switched to the HTC Eris last week. Overall, nice phone.

    Exscellent points about the Hero – my Eris has similar issues, but doesn't seem as bad.
    I have my own list of Eris issues, which I imagine are the same on the Hero.
    Take a look:
    http://androidforums.com/htc-droid-eris/18377-irritating-eris-features-can-they-changed.html#post113848

  16. Chad (dcdttu) says:

    Agreed. You may be blunt, but you state what you feel and I like that. Those that tell you to get another phone don't understand that you actually like this phone, and that's why you seem to go to this great length to try to get your (and everyone's) issues resolved. I appreciate your effort.

    Why this phone has 1.5 when 1.6 is the VERY FIRST Android update to support CDMA, I'll never know.

    Why it's taking them so long to fix it and why these issues ever made it to production, I'll never know.

  17. mikeful says:

    Which OS version are you using? At least here in Europe there have been Android 1.5 based update form HTC which reduced initial lag significantly.

    I'm not sure if this has to go through Sprint before you can actually get it.

  18. Mark says:

    Those performance problems sounds specific to your phone to me. I have the european HTC Hero (latest firmware) and things are nothing like that bad.

    Chances are you've installed some bad applications that automatically start services on boot up.

    Have you looked into all of that?

  19. Funny. This is the EXACT article that I was thinking of writing 24 hours ago. Former iPhone user (loved it), switched to Sprint (Hero) Oct. 9th…….loved it. Now its Nov. 18th and Im getting impatient. The "newness is wearing off" and I almost want to say "give me my iPhone back, even with ATT's high cost." I'm really hoping for the best because the Hero could be a winner. But right now….."im holding out for a Hero (that doesn't drag along)

  20. Yas says:

    I had been wanting to know how to disable the tuch screen when on an call. So Thanks know i know its not posible. i hate it. :(

  21. hiro says:

    Ditch the stock browser and use the dolphin browser from android market. It solve all of your browser issue in exchange for no flash support besides YouTube.

  22. ta2rtist says:

    i just bought my phone and am surprised to be reading all of this, i love the alternative to the iphone.
    how do i set the email intervals?

  23. My boyfriend is a big geek but doesn't yet have a USB drive. He's getting one for Christmas; 1 GB, of course.

  24. BobBruff says:

    FYI: There's an app in the market called 'Proximity Sensor.' Try it out before saying there's no way to disable the screen in a call.

    • Bob, there was no 'Proximity Sensor' app during the time of my writing.

      I saw it mentioned later on but it doesn't change the fact that there still is no proximity sensor on the Hero – just the light sensor. And from what I remember you have to have the light sensor enabled for this app to work (which I don't, as it makes the screen too dim too often). At least there's *some* sort of a solution now.

      • BobBruff says:

        I'm using the Proximity Sensor without the light sensor enabled. The difference is that the prox sensor locks the phone & you have to manually unlock it after the call. Not a big deal since you've got to manually hang up the call anyway.

  25. Kevin says:

    Thanks for writing this. I had an HTC Hero and took two back – one after a large (1/2" x 1/8") "spray" of dust appeared under the screen's cover after 2 days with the phone (WTF???) and the second one after I just got sick of all the lack and laundry list of annoying little issues (which you so eloquently listed above).

    Yes, I had the phone post-update, but the issues were still more than I felt I should have to deal with when it comes to a phone.

    I'm going through a phase of simplification in my life right now, and will either stick with a BlackBerry or a Palm Pixie (LOVE the keyboards on these devices!).

    Thanks again for putting this together. I hope for Hero owners that Sprint and HTC take note.

    HTC: We don't need to get a phone…that gives us anxiety and buyer's remorse; we need a phone that…ummm…works.

    Thanks.

    • Kevin,
      some of the issues described above have been fixed and I'm sure lots of others will be when the Hero updates to Android 2.1. While some issues still exist, I am definitely not going back to non-Android phones.

      If your main problem (like mine) is lag, I'm sure that upgrading to a more powerful Android device will sort that out. For Sprint, unfortunately, right now there's nothing better, so I have to stick with the Hero. But 2010 will change *everything*.

      • Kevin says:

        Hi Artem,

        I realize some of the issues above have been fixed; however, like I said….I had my Hero post-update and did indeed apply them to both handsets straight away. The REMAINING issues were – personally – simply too annoying for me to look past for a device that I use on a daily basis. That I have to press the power/end-call button twice to actually hang up is REDICULOUS. HTC got some things nailed perfectly; in other areas, they fell flat on their faces.

        Remaining lag was bad, too; yes, it's a problem with most handsets, in my experience; today, our "phones" are basically little computers which we ask too much of, so this is to be expected; however, with the Hero, I found the lag to be far too frequent and pervasive, affecting nearly all aspects of the phone's daily performance or my interactions with it.

        I would hold out for Android 2.0 or 2.1, but I've been told multiple times by multiple Sprint personnel that it's not expected for either of their handsets until sometime in or after April.

        I understand – and feel – the power of the Google, but I'm not sure what you mean by "2010 will change everything." I don't know how much of the Hero's problems are HTC's and how much they're Google's, but unless Google does some serious clean-up of Android…everything may indeed change, but the questions will be "how much" and "for better or for worse?" Change is not inherently good.

        I'll go get my BlackBerry or Palm Pixi in the interim. If an Android handset comes to Sprint that I feel is more compelling and doesn't have any 3rd party 'crap' (in my opinion) such as HTC's Sense UI loaded onto it, I'll consider taking the hit for an upgrade; I like the idea of Android, I'm just not really feeling it in its current state and not compelled by any of its current-gen handsets.

        Thanks for the reply!

        • Kevin,
          what I meant by 2010 was the new devices that are much faster (such as ones running on the 1Ghz snapdragon CPUs). Of course, the newest versions of Android should help too but not as much as the new hardware. Go to Plam and BB for now but come back to Android soon!

  26. Strubbl says:

    I agree in many points! hope to get the new android soon so that i don't have to root the hero… :(

  27. qriusme says:

    see this for reducing the rotation lag on the Sprint Hero

    http://bit.ly/6BcIba

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    This post was mentioned on Twitter by ArtemR: Just posted The Not So Good, The Bad, And The Ugly: My List Of 20+ Problems With HTC Hero: http://ping.fm/IWD4u...

  30. [...] 2 days after I posted the list of problems with my HTC Hero (The Not So Good, The Bad, And The Ugly: My List Of 20+ Problems With HTC Hero) Sprint and HTC released the first firmware update. To update your Hero, go to Settings->About [...]

  31. [...] Of ContentsThe SolutionThe Side EffectConclusion It's not a secret that my Sprint HTC Hero has been having trouble keeping battery charge – by the time I came home from work, it would oftentimes be at 10% or [...]

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